Need help with the Coinbase Wallet Extension? Our support team is ready to assist. Whether you're experiencing technical issues, have questions about security, or want to provide feedback, we're here to help.
Use the channels below to connect with us quickly. We respond to most inquiries within 24 hours.
How to Reach Support
The fastest way to get help is through our support ticketing system. Describe your issue clearly, include screenshots if possible, and mention your operating system and browser version.
Provide your wallet address (not your private key) if the issue involves a specific transaction or account.
Common Issues and Quick Fixes
Extension not appearing in toolbar? Check your browser's extension settings and ensure Coinbase Wallet is enabled. Clear your browser cache if it stops working.
Wallet balance not updating? Refresh the extension and check the blockchain directly. Network congestion sometimes delays balance syncing.
Security and Privacy Questions
We take security seriously. Your private keys never leave your device, and Coinbase never stores them on servers. All communications with blockchain networks are direct and encrypted.
For privacy concerns, review our privacy policy or contact our security team directly at [email protected].
Reporting Bugs and Vulnerabilities
Found a bug? Go to GitHub and open an issue with steps to reproduce. Include your extension version, browser, and operating system. Attach logs if available.
For security vulnerabilities, email [email protected] instead of GitHub. We handle sensitive disclosures privately and reward responsible reporters.
Feature Requests and Feedback
Want to suggest a new feature? Submit your idea through our feedback form or GitHub discussions. Explain the problem it solves and how it benefits users.
Popular requests are prioritized in our development roadmap. You'll see updates roll out in monthly extension releases.
Connect With Our Community
Join our Discord server to chat with other Coinbase Wallet users. Get real-time help, share tips, and learn about upcoming releases before they launch.
Follow us on social media for announcements, security updates, and educational content about decentralized finance.